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Known Issue: TCMS Password Reset

Description

The TCMS application will no longer startup if the TCMSService account password expires. Depending on your system’s password policy, you may or may not experience this issue. 

If you experience this problem, the update below, TCMSPasswordReset.exe, will  reset the TCMSService account and enable TCMS to run again.. Only a user with administrative privileges can run the TCMSPasswordReset.exe update to reset the password each time the fixed interval expires. 

To determine when the TCMSService account password expires on your system, type the following command at a command prompt to view the password expiration date:  net user tcmsservice

The TCMS technical support team is investigating a permanent solution that will not affect Networthiness, local or network security policies, or program operations.  The solution will be announced and made available here on the TCMS Web Portal when it is deployed. 


On This Page

Quick Details
File Name: TCMSPasswordReset.exe
Version: 1
Date Published: 02/10/2009
Language: English
Download Size: 18 KB
Click here to download!

System Requirements

TCMS v3.1 or v3.1.1 must be installed. Please refer to the system requirements of TCMS v3.1.

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Instructions

  1. Close TCMS v3.1.1.
  2. Login in to your Windows system using an administrator account.
  3. Download the TCMSPasswordReset.exe file and double-click or select run to activate it.
  4. It will then run the command to reset the password for the TCMSService account that is used to run the SQL Server service.
  5. Once the password has been reset the SQL Server service will be stopped and restarted.
  6. The DOS window will display messages stating that the SQL Server service was successfully stopped and restarted. 
  7. Once the SQL Server service has been started back you may then begin using TCMS v3.1.1.

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Current Date Time : 3/10/2010 12:06:21 PM Privacy and Security Statements File Last Updated : 2/12/2009 9:54:59 AM